Payment, Shipping & Returns

Payment

Our payment provider is Stripe. this enables you to pay securely for your purchase using a Debit or Credit card. We don’t store your card details and Stripe.com protects your payment information with the highest standard encryption.

If you would prefer to pay by Bank Transfer, please contact us by phone +44 (0) 7726 933167 or email mail@manuelgreenwood.com and we can send you an invoice with bank details.

UK Shipping

Most of the items for sale on manuelgreenwood.com have a specific shipping cost within mainland UK. If we don’t provide a price for shipping to your location please drop us and email to mail@manuelgreenwood.com and we’ll happily provide you with a quote.

We aim to process your order within 2 working days. Shipping times vary depending on the type of shipping selected but are generally 3 working days.

We will attempt to use the most cost effective shipping company who can deliver your purchase safely.

Returns

We hope that you love everything you buy from us. However, if this is not the case, we promise to refund or exchange any item you are unhappy with—provided you return it to us in a saleable condition, with all tags attached, within 60 days of the date shown on your delivery note.

To return your items by post, please contact us by email at mail@manuelgreenwood.com , with your order number. We will send you a shipping label by email to print. If you don’t have a printer we can arrange shipping which doesn’t require a printer. Securely re-package your items and include your despatch note with completed returns information inside it.